Terms of sale for Ashby Schoolwear.

Change of Mind

We understand sometimes things are purchased and then may not be needed. Just notify us that you wish to return the order within 30 days from the date of delivery by emailing our customer care team on ashby@babyplanetonline.co.uk , or by calling them on 01530564446, Mon-Fri 10am-5pm.

All we ask is the items must be returned in an unused condition and in the original packaging where possible. You can either send the items back to us or we can arrange a collection of the order. Please note the collection will be chargeable and this can vary depending on size, weight and quantity of boxes.

We will usually process the refund within 48h of having the returned order back after having it checked and completed. Any delivery costs originally paid will not be refunded. Eg £4.95 for orders under £50.

Incorrect Order Despatched

With the number of orders we despatch, if we have accidently made a human error and despatched the incorrect item to yourselves, we will arrange for the incorrect items to be collected and the correct items to delivered. On occasion, if the parcel is small and lightweight, we may ask you to post the item back to us and we will refund you the postage costs.

Complaints Department

If you are for whatever reason not satisfied with our service and would like to make a formal complaint, please write to us at, Baby Planet, 52 Market St, Ashby, Leicestershire. LE65 1AN. You can email us or alternatively you can call our team on 01530564446